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Is linen provided?
Nearly all the properties supply bed linen. Where it
is not provided, you should bring your own. Where no washing machine
is available, guests are offered a weekly change of linen or a
cloths laundry service, the cost of which is stated in the property
description. Alternatively, guests can use the local laundry service
available close by. Towels for swimming are not provided
Does the person responsible speak English?
Most of them speak basic English – in case of serious difficulty
you can call Italy All Year during office hours or during arrival
times.
Are there any additional costs once we arrive there?
Refundable damage deposit as stated in the individual description
of the property is required on arrival. All rental rates are fully
inclusive of weekly rental, utilities and final cleaning, unless
stated otherwise in the individual property description.
How is the damage deposit paid?
In cash, in Euro (without which access to the property may be
denied by the owner).
When will the damage
deposit be refunded?
It will be refunded on your departure minus any costs for damages
caused by your party and minus costs to pay on location (if any,
such as laundry service, final cleaning etc.) as stated in the
property description.
Can we arrive outside the stated times?
Generally no. Access to the property can only be granted at the
stated times. Most of the owners do not live on or near the properties.
If you are not able to arrive within the times stated then we
must be notified before confirming the booking and where possible
we will make the necessary arrangements.
If you are delayed at all please phone the person responsible
(as stated in your booking information) immediately on your arrival
in Italy.
What time must we leave the premises?
By 12.00 noon on the day of departure – If you intend vacating
the property very early it is important that you notify the person
responsible on your arrival.
What services are available?
In all properties a standard final cleaning service is either
included in the rental rates or as stated in the property description.
Additional services (at extra cost) are available in most locations
on request - cook – cleaner - laundry service etc. Daily cleaning
where stated in the property description is mandatory.
What if something breaks or needs repairing during our
stay?
Contact the owner whom will then arrange replacements or repairs.
Is there a telephone in all properties?
Not as a rule. Where there is a telephone in the property it will
be indicated in the property description
Is there parking space
at the Villa/apartment?
Where parking space is available it will be indicated on the individual
property description
What should we do
if we have a complaint?
If you feel that the property you rented is not prepared to your
satisfaction, (for example if it is not cleaned properly, or some
appliances do not work) you should contact the owner (or the person
to whom you have paid the deposit and rent) directly. Italy All
Year cannot not deal with any problems that may arise after your
arrival in Italy. However, if you feel that you are having communication
problems with the person responsible, you are welcome to contact
us (durring office hours) and we will mediate on your behalf in
an effort to resolve the problem.
What responsibilities
does Italy All Year maintain towards guests?
In every case, we do our utmost to
ensure that your stay is as enjoyable and as trouble free as possible.
However, it is the responsibility of the owner of your property
to resolve any problems that you may experience.
Insurance
As with any travel occasion, personal insurance is recommended
for peace of mind. Italy All Year does not provide cover for any
losses, injuries or damagesthat may occur during your stay at
any of the properties offered for rental. By paying the booking
fee you agree not to hold Italy All Year or any of its employees
responsible for losses, personal injuries or damages.
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